Factors To Consider When Choosing A Video Conferencing Service

Video conferencing is a useful tool to help teams collaborate, especially as remote working becomes more common. Video conferencing offers more features than regular teleconferencing, including physical gestures, facial expressions, and the ability to share your screen. It's important to choose the right videoconferencing service for your business. What features should you look for to limit your choices? Here are six important features to look for when choosing a video conferencing service.

1. Internal network support: The first thing to note is whether your company supports an internal video conferencing solution. If your business already has the bandwidth to support video traffic on your network, or if you're ready to upgrade to a converged network that supports advanced communications technologies, an in-house solution may be right for your business. . If your network already supports video conferencing bandwidth, you will need to upgrade your existing system to support video conferencing technology. You should consider how additional audio and video traffic will impact internal communications.

2. Easy to set up and start: You need a service that gets up and running quickly and won't slow down with long installations. Some systems may require hardware called a multipoint control unit (MCU), so we strongly recommend avoiding them. MCUs are expensive and buggy devices that have been made obsolete by advances in cloud and browser-based conferencing. Your relationship with a video conferencing service begins with setup and installation. The lower the hardware requirements, the more efficient the boot.

3. Create a list of new components you need. After selecting your network bandwidth, select the components you need for the upgrade. Create a list of all the new items required for the upgrade. If you don't even have basic audio-video equipment, you'll have to buy it yourself. Make sure the video and audio equipment you purchase is of the highest quality.

4. Advanced collaboration technology: Some companies want to enable employees to speak directly to others, and this is a good option for video conferencing. Others want to use technology to improve collaboration so they can work together from different locations as if they were in the same room. If you think that's what your business needs, find a solution that combines video conferencing with collaboration features like desktop sharing and whiteboarding.

5. Application integration: Many video conferencing platforms allow for the integration of third-party applications such as: B. Microsoft PowerPoint. Sharing the software you already have on your video conferencing system can help you import presentations and documents. Additionally, many services have note-taking capabilities, and some allow participants to bring their own notes to the action. Consider which applications you need to run on your conferencing system and how much influence you want participants to have in your meetings.

6. Customer Support: Last but not least, the quality of a company's customer service is important. Before deciding whether to work with a company, it's worth calling customer service to find out how the company will help you. When something goes wrong, you need technical support to respond quickly, accurately, and with the seriousness and respect your business deserves.

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